August 12, 2020
Software Simulation and Video Demo Don’t capture selected screen – Using MAC
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(2)
August 12, 2020
Software Simulation and Video Demo Don’t capture selected screen – Using MAC
(2)

Hello,

I haven’t really been able to use Captivate since I updated to Catalina on my 27 inch Mac. I thought this latest version of Captivate 11.5.4 had fixed everything, but I still have issues. I can’t get Software Simulation or Video Demo to capture the selected screen no matter what browser I choose or screen I choose. It just captures the background of my computer on several slides. HELP! I’m so tired of going back to my PC, which I have to use remotely. Thanks so much!

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2021-11-30 05:16:19
2021-11-30 05:16:19

Was adobe staff able to help? I am posting a lot here because I want follow-ups on whether captivate is worth trying! Thank you!

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2020-10-13 14:29:31
2020-10-13 14:29:31

Shannon,

Can you reach out to us at captivateHelp@adobe.com – we can have someone have a look at your display config.

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