As you all are aware that the Captivate subscription users are automatically upgraded to the latest version as soon as the newer version comes in the market. The only condition is that at the time of new release the Subscription should be active.
The next question which comes to the mind is being a user how can I install or upgrade to the latest version?
Answer to that is very simple all you need to do is download the trial version of the latest version of Adobe Captivate from the website and then activate it using the Adobe ID and password from which you’ve purchased the subscription. As soon as you will enter the Adobe ID and Password the system will validate from the Adobe Server that you have an active Adobe Captivate subscription and will convert the trial version into full paid version.
The same workflow needs to be followed if you are already paying for the subscription version of Captivate but due to some issues you’ve changed the computer and you want to reinstall on new machine.
Happy Captivating 
Regards
Himanshu
Can I have 2 versions running at the same time? 2017 and 2019? I have clients still working with 2017 version files and may not upgrade for a while.
Yes, I am.
Can you please verify the AOO license or the, is the software updates also perpetual or for the limited time only?
Appreciate your prompt feedback.
Thank you!
Hi Oliver,
AOO is just another type of license which you purchase from Adobe, These orders are generally procured from the re-sellers only.
AOO/Volume License comes into picture when users would like to purchase One to many seats/licenses of the product.
There is no specific time limit set for updates, If you have the base version installed you can simply click on Help >Update to apply the most recent update patch available .
Regards
Himanshu
Hello Hinanshu,
Thank you for the clarification.
Once we upgrade and patch the recent update do we need to pay for that?
What is the difference of
“Adobe Captivate for teams All Multiple Platforms Multi Asian Languages Team Licensing, Subscription New 1 User Level 1 1 – 9 1 YEAR”
I just want to verify, we are planning to purchase a license in the platinum reseller in the Philippines.
Hi Oliver,
The updates are free of cost whereas the upgrades are only free for the subscription users.
For more clarification around these please contact support using the below link.
https://helpx.adobe.com/support.html
Regards
Himanshu
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